Coon Solutions maintains a zero-tolerance policy against unsolicited email (spam). Our platform is designed exclusively for legitimate, permission-based email marketing. This policy outlines our commitment to maintaining the highest standards of email marketing ethics.
Our Definition of Spam
Spam is any email sent to recipients who have not explicitly opted in to receive communications from the sender. This includes, but is not limited to:
- Emails sent to purchased, rented, or borrowed lists
- Emails sent to addresses scraped from websites or directories
- Emails sent to addresses harvested without consent
- Emails sent to recipients who have previously unsubscribed
- Emails with misleading subject lines or sender information
- Emails that do not include a valid unsubscribe mechanism
Permission Requirements
All users of Coon Solutions must adhere to the following permission standards:
Explicit Opt-In Required
Every recipient on your list must have explicitly consented to receive emails from you. Acceptable forms of consent include:
- Web Form Sign-up: Subscribers who voluntarily entered their email address on your website or landing page to receive communications
- Double Opt-In: Subscribers who confirmed their subscription via a confirmation email (recommended best practice)
- Existing Customer Relationship: Customers who have made a purchase or inquiry and were clearly informed they would receive marketing communications
- Written Consent: In-person or documented consent for email communications
Consent Records
Users should maintain records of how and when each subscriber consented to receive emails. This includes:
- Date and time of consent
- Method of consent (web form, paper form, verbal with documentation)
- What the subscriber was told they would receive
- IP address (for online sign-ups)
Prohibited Practices
The following practices are strictly prohibited on our platform:
List Acquisition
- Purchasing email lists from any source
- Renting or borrowing lists from partners or affiliates
- Using scraped or harvested email addresses
- Adding emails without explicit consent (e.g., from business cards without permission)
- Importing emails from social media platforms without consent
Sending Practices
- Sending to unverified or outdated email lists
- Ignoring or delaying unsubscribe requests
- Re-adding unsubscribed addresses to your list
- Using deceptive subject lines or sender names
- Hiding or obscuring the unsubscribe mechanism
- Sending without including a valid physical address
Compliance Measures
Coon Solutions implements multiple measures to prevent spam:
Technical Safeguards
- Automatic Unsubscribe Processing: Unsubscribe requests are honored immediately and automatically
- Bounce Handling: Invalid addresses are automatically removed from lists
- Complaint Tracking: Spam complaints are monitored and addressed promptly
- Physical Address Requirement: Every email includes the sender's physical mailing address
Account Monitoring
We monitor key metrics that indicate potential spam activity:
- Bounce rates exceeding industry standards
- Complaint rates above acceptable thresholds
- Unusual sending patterns or volumes
- Reports from email providers or recipients
Enforcement
Violations of this Anti-Spam Policy will result in:
First Violation
- Account suspension pending investigation
- Required explanation of sending practices
- Remediation plan before account reinstatement
Repeated or Severe Violations
- Immediate account termination
- Forfeiture of any prepaid fees
- Permanent ban from our platform
- Reporting to relevant authorities if applicable
Reporting Abuse
If you believe you have received spam sent through our platform, please report it to us immediately:
Email: abuse@coon-solutions.com
Please include:
- The full email headers
- The content of the email
- When you received the email
- Whether you believe you ever consented to receive emails from this sender
We investigate all abuse reports promptly and take appropriate action.
Legal Compliance
Our Anti-Spam Policy is designed to ensure compliance with international anti-spam laws, including:
- CAN-SPAM Act (United States): Prohibits false header information, deceptive subject lines, and requires unsubscribe mechanisms
- GDPR (European Union): Requires explicit consent and easy withdrawal of consent
- CASL (Canada): Requires express or implied consent with strict rules for each
- PECR (United Kingdom): Requires consent for direct marketing communications
Our Commitment
We are committed to maintaining the integrity of email as a communication channel. Spam damages trust, harms recipients, and undermines legitimate email marketers. By enforcing this Anti-Spam Policy, we:
- Protect recipients from unwanted email
- Maintain our sending reputation and deliverability
- Support legitimate businesses in reaching their engaged audiences
- Uphold the highest standards of email marketing ethics
Contact Us
Questions about this Anti-Spam Policy can be directed to:
Coon Solutions
Email: compliance@coon-solutions.com
Abuse Reports: abuse@coon-solutions.com