Welcome to Coon Solutions. By accessing or using our email campaign management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.
1. Acceptance of Terms
By creating an account or using our Service, you confirm that you are at least 18 years old, have the legal authority to enter into this agreement, and agree to comply with these Terms. If you do not agree, you may not use our Service.
2. Description of Service
Coon Solutions provides an email campaign management platform that allows users to manage subscriber lists, create email templates, and send email campaigns to their opted-in subscribers. Our Service is designed for legitimate, permission-based email marketing only.
3. Account Registration
To use our Service, you must:
- Provide accurate and complete registration information
- Maintain the security of your account credentials
- Promptly update any changes to your account information
- Accept responsibility for all activities under your account
4. Acceptable Use Policy
When using our Service, you agree to:
4.1 Permission-Based Sending Only
- Only send emails to recipients who have explicitly opted in to receive communications from you
- Never use purchased, rented, or scraped email lists
- Honor all unsubscribe requests immediately
- Maintain accurate records of consent for all recipients
4.2 Content Requirements
- Include accurate "From" information identifying yourself as the sender
- Use subject lines that accurately reflect the content of your email
- Include your valid physical mailing address in every email
- Include a clear and functional unsubscribe mechanism
4.3 Prohibited Content and Activities
You may NOT use our Service to:
- Send unsolicited commercial email (spam)
- Send emails to addresses obtained without proper consent
- Distribute malware, viruses, or harmful code
- Promote illegal activities or products
- Send content that is defamatory, obscene, or harassing
- Impersonate another person or organization
- Violate any applicable laws or regulations
- Interfere with or disrupt our Service or servers
- Attempt to gain unauthorized access to our systems
5. Compliance with Laws
You agree to comply with all applicable laws and regulations, including but not limited to:
- CAN-SPAM Act (United States)
- GDPR (European Union)
- CASL (Canada)
- Privacy and Electronic Communications Regulations (UK)
- Any other applicable anti-spam and data protection laws in your jurisdiction
6. Your Data and Content
You retain ownership of all content and subscriber data you upload to our Service. By using our Service, you grant us a limited license to process this data solely for the purpose of providing the Service to you.
You are responsible for ensuring you have the right to use and share any data you upload, including proper consent from your subscribers.
7. Service Availability
We strive to maintain high availability of our Service but do not guarantee uninterrupted access. We may temporarily suspend access for maintenance, updates, or in response to security threats.
8. Account Suspension and Termination
We reserve the right to suspend or terminate your account if:
- You violate these Terms of Service
- Your sending practices result in excessive bounces or complaints
- We receive abuse reports regarding emails sent through your account
- We believe your account is being used for fraudulent or illegal purposes
In cases of suspected abuse, we may suspend your account immediately and investigate. You will be notified of any suspension and given an opportunity to respond.
9. Intellectual Property
Our Service, including all software, designs, trademarks, and content created by us, remains our exclusive property. You may not copy, modify, distribute, or create derivative works without our written consent.
10. Limitation of Liability
To the maximum extent permitted by law, Coon Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of our Service.
Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
11. Indemnification
You agree to indemnify and hold harmless Coon Solutions, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service or violation of these Terms.
12. Modifications to Terms
We may update these Terms from time to time. We will notify you of material changes via email or through our Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.
14. Contact Information
For questions about these Terms of Service, please contact us:
Coon Solutions
Email: legal@coon-solutions.com
Website: https://coon-solutions.com/